Gear up payment bug, such as declined or incomplete transactions

If you have problems paying for Google products, you might need to fix a problem with your payments profile.

Observe the issue you're experiencing below:

"Your transaction cannot be completed"

A variety of dissimilar situations may trigger this message. Endeavor these suggestions to resolve the issue:

  • If this message is followed past instructions for submitting additional information to us, please do then. The other steps listed are unlikely to resolve this issue.
  • Bank check whether the billing accost for your payment method (such as a credit card) matches the address recorded in your Google payments middle settings. If they don't match, update your address in your Google payments heart, and attempt the transaction again.
  • Endeavour using a Google Play gift carte to complete the transaction.
  • Try using the all-time interface for your calculating device:
    • If you're using a desktop reckoner, endeavour the transaction using the Google product's website.
    • If you lot're using a mobile device, try using the product's mobile app (if an app is available).
  • If you're using invitee checkout when the error occurred:
    • Effort signing in to an existing Google business relationship and placing the guild again.
    • Try creating a new Google account if y'all don't already have one and visiting the Google Shop to try the transaction again.

"Unable to complete transaction: Expired card"

Check to meet if your payment method is up to appointment. If it isn't, update it in the Payments heart.

"Unable to consummate transaction. Please utilize another form of payment."

Notation: These steps also apply if you lot see the error message "Your payment didn't go through. Please endeavour a different payment method or endeavour again later."

Endeavor the following:

  1. Check to encounter if your payment method is up to date. If information technology isn't, update information technology in the Payments centre, then try your purchase again.
  2. Make sure y'all have enough money in your account for the buy.
  3. If you lot're still having issues, contact your bank to see if in that location'southward a problem with your account.
  4. Effort making the purchase again with a different payment method.

"Your payment was declined due to an consequence with your account"

If you see this bulletin, information technology might exist because:

  • Nosotros saw a suspicious transaction on your payments contour.
  • Nosotros need a little more data to protect your account confronting fraud.
  • We need a footling more information to comply with European union law (European customers only).

To fix the result, try the post-obit:

  1. Get to the Payments center.
  2. Take activeness on any errors or requests in the payments center.
    1. You might need to verify your identity before you tin buy anything through your Google Account.
  3. Brand sure your proper noun, accost, and payment information are up to date.

"Unable to procedure payment: Low carte du jour balance"

You might not have enough funds in your account to make the payment. Bank check your account balance or contact your bank.

Ineligible or unavailable credit or debit carte du jour

Bill of fare is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card before yous tin use it again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Adjacent to the carte that says "Verification needed," click Verifyand thenCharge carte du jour.
  4. Within 2 days, yous'll find a temporary charge on your menu statement forth with an 8-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the 8-digit lawmaking.

If you try to verify the payment method again:

  1. Confirm which card y'all want to verify.
  2. Check how long agone yous tried to verify your card.
    • If less than 2 days: Look upward to 2 days.
    • If more 2 days: Cheque your bill of fare statement. You should find a temporary accuse from Google called "GOOGLE Exam," with an viii-digit code.

Carte is grayed out & says "card is ineligible"

You can't utilise this card for this purchase. Attempt to make the purchase again with a different card.

If the carte du jour you lot desire to employ isn't listed, follow the on-screen instructions to add a new carte.

Closed payments profile

Acquire more than about what to exercise if you temporarily or permanently closed your payments profile.

If you lot're even so having trouble, contact support.

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